Quintus user take note! Save more than 50 procent in operational costs

 If you are a user of products like for instance CallenterQ, CustomerQ oder HelpQ and want to migrate to a thin client environment, please take note. Those who transferred from a Q environment to jACOB’s thin client J2EE architecture, experienced operational savings of up to 50% including significant savings in support fees. You too we can make an offer you can’t resist.

Quintus / AIC apps are discontinued by Avaya

In 2005 Avaya has officially announced it will discontinue all Avaya Interaction Center Business Applications products, formally known as CCQ, CallCenterQ, CustomerQ, HelpQ and HRQ. The current Interaction Center 7.1 version does no longer include these applications.

Customers who are still using CustomerqQ/ HelpQ or CCQ are faced with numerous problems:

• functionality freeze as no new features will be added
  
  
• legacy architecture model is no longer compliant with the IT strategie of most contact centers' web architecture, J2EE platform and SOA initiatives
  
  
• no or only very restricted support (no bug fixes, patches, security updates etc.) as of June, 2006
  
  
• newer version of MS Windows or UNIX operation systems are not supported
  
  

AIC customers are adviced by Avaya to migration their AIC application.

Tarragon Migration Program for Avaya AIC - zero risk approach

The Tarragon Migration Program offers AIC users immediate access to the best-of-bred web and infrastructure technologies while eliminating the risk typically associated with product and technology transitions.

Tarragon's migration approach is based on the proven jACOB architecture, using unique XML / XSLT parsing and transformation technologies to preserve and leverage your long-term investments in:

• CRM business processes definitions (such as customer service, order management, sales interactions, help desk, asset management, application tracking processes)
  
  
• business application customizations
  
  
• data structures
  
  
• agent frontend design and layout
  
  
• SLA / performance reporting and KPI definition

Migration benefits

Benefits of the migration include:

• higher performance, scalability and stability
  
  
• more task automation, greater functionality, greater flexiblity in customization
  
  
• substantial cost reduction of up to 50%
  

Daimler-Chrysler success story

After comparing and analysing all available migration options, Daimler Chrysler, one of the worlds leading car manufacturer, has choosen Tarragon's methodology and superior product offerings to migrate its legacy Avaya AIC applications and has subsequently used the jACOB platform to develop additional customer service applications (Daimler Chrysler case study).

Free web seminars for AIC customers

For further information, please contact us to schedule a free web seminar to discuss your migration requirements.